Comments for Text and Hubris http://www.textandhubris.com Life and literature in the modern world. Wed, 14 Jul 2010 12:07:45 +0000 hourly 1 http://wordpress.org/?v=3.0 Comment on NCSoft and Guild Wars: The Support Saga by Geoff http://www.textandhubris.com/customer-support-saga/plaync-and-guild-wars-the-support-saga/comment-page-1/#comment-163 Geoff Wed, 14 Jul 2010 12:07:45 +0000 http://www.textandhubris.com/?p=681#comment-163 Unfortunately, there really isn't a way to return the game. I bought an access code from NCSoft directly and I doubt they are going to give that back. Perhaps, I could contact their support and find out. Oh wait! Honestly, I am not even all that upset about the whole thing. I can't play a game I wasn't playing before, there isn't much of a loss there. I'm a little more annoyed at losing money, but mostly I am terribly amused. Video games are one of the most unimportant things there are. They are a complete luxury item. In NCSoft's case, these games aren't even that. They are purely services. NCSoft is, at its core, a company that lives or dies on the quality of its service. If your service is purely luxury, you better damn well make sure it is worth it. I've been a big fan of the company and, being an MMO player, I have bought everything they have released with the exception of Auto Assault and the first Lineage. Now, I am ready to never buy a thing from them again. If a company whose only value is its service doesn't care, what hope do I have for other companies? The real reason this post exists is because I have spent the last month dealing with a lot of departments whose job is, in part, customer service. To a one, they have all been absolutely terrible. NCSoft, because of its unimportance, was just the final straw. After all, what's the worst they can do: take my money and not let me log in to their games? Done that. Now I am just curious to see how long, if ever, resolution will take and if I can find some amusement along the way. This is the game, now, and I intend to get my money's worth. :) Unfortunately, there really isn’t a way to return the game. I bought an access code from NCSoft directly and I doubt they are going to give that back. Perhaps, I could contact their support and find out. Oh wait!

Honestly, I am not even all that upset about the whole thing. I can’t play a game I wasn’t playing before, there isn’t much of a loss there. I’m a little more annoyed at losing money, but mostly I am terribly amused. Video games are one of the most unimportant things there are. They are a complete luxury item. In NCSoft’s case, these games aren’t even that. They are purely services. NCSoft is, at its core, a company that lives or dies on the quality of its service. If your service is purely luxury, you better damn well make sure it is worth it. I’ve been a big fan of the company and, being an MMO player, I have bought everything they have released with the exception of Auto Assault and the first Lineage. Now, I am ready to never buy a thing from them again.

If a company whose only value is its service doesn’t care, what hope do I have for other companies? The real reason this post exists is because I have spent the last month dealing with a lot of departments whose job is, in part, customer service. To a one, they have all been absolutely terrible. NCSoft, because of its unimportance, was just the final straw. After all, what’s the worst they can do: take my money and not let me log in to their games? Done that. Now I am just curious to see how long, if ever, resolution will take and if I can find some amusement along the way. This is the game, now, and I intend to get my money’s worth. :)

]]> Comment on NCSoft and Guild Wars: The Support Saga by Sarah http://www.textandhubris.com/customer-support-saga/plaync-and-guild-wars-the-support-saga/comment-page-1/#comment-162 Sarah Wed, 14 Jul 2010 04:51:15 +0000 http://www.textandhubris.com/?p=681#comment-162 alternatively, you could return the game, saying whatever you're comfortable telling them, and use the credit to get a game from a competitor. ^.^ alternatively, you could return the game, saying whatever you’re comfortable telling them, and use the credit to get a game from a competitor. ^.^

]]> Comment on In the evening while pondering the future. by Sarah http://www.textandhubris.com/fiction/geoff-fiction/in-the-evening-while-pondering-the-future/comment-page-1/#comment-140 Sarah Tue, 29 Jun 2010 13:32:25 +0000 http://www.textandhubris.com/?p=611#comment-140 I would request more in the Geoff section in this site. I would request more in the Geoff section in this site.

]]> Comment on In the evening while pondering the future. by Sarah http://www.textandhubris.com/fiction/geoff-fiction/in-the-evening-while-pondering-the-future/comment-page-1/#comment-139 Sarah Tue, 29 Jun 2010 13:21:17 +0000 http://www.textandhubris.com/?p=611#comment-139 I heart this poem. I heart this poem.

]]> Comment on Self-Publishing and the Slush Pile by Sarah http://www.textandhubris.com/evolving-media/self-publishing-and-the-slush-pile/comment-page-1/#comment-138 Sarah Tue, 29 Jun 2010 12:56:28 +0000 http://www.textandhubris.com/?p=634#comment-138 Been awhile since I popped my head in. :) Do you see this company of yours in particular rising off the ground soon? Come to think on it, if you get tired of sailing on your own gigantic wings of awesomeness, you have quite the corral of writers and artists around you to expand your publishing house further. :) I don't know how yours is going to work tho, so know if this is an asinine idea. Been awhile since I popped my head in. :)

Do you see this company of yours in particular rising off the ground soon? Come to think on it, if you get tired of sailing on your own gigantic wings of awesomeness, you have quite the corral of writers and artists around you to expand your publishing house further. :)

I don’t know how yours is going to work tho, so know if this is an asinine idea.

]]> Comment on Touché xkcd, touché. by Courtney http://www.textandhubris.com/personal/touche-xkcd-touche/comment-page-1/#comment-130 Courtney Mon, 14 Jun 2010 18:14:33 +0000 http://www.textandhubris.com/?p=614#comment-130 <3 this comic <3 this comic

]]> Comment on Change of Plans by Geoff http://www.textandhubris.com/personal/change-of-plans/comment-page-1/#comment-127 Geoff Fri, 11 Jun 2010 04:15:26 +0000 http://www.textandhubris.com/?p=607#comment-127 No worries, but thanks for your concern. This type of thing is part and parcel of working in the industry and I knew that. It was getting to be time for me to move on anyway and now I have a little breathing room to decide what to do and possibly even some help. All in all, I'm still feeling pretty positive. The most difficult part is deciding which direction to explore! :) No worries, but thanks for your concern. This type of thing is part and parcel of working in the industry and I knew that. It was getting to be time for me to move on anyway and now I have a little breathing room to decide what to do and possibly even some help. All in all, I’m still feeling pretty positive. The most difficult part is deciding which direction to explore! :)

]]> Comment on Change of Plans by Rowanstarr http://www.textandhubris.com/personal/change-of-plans/comment-page-1/#comment-126 Rowanstarr Thu, 10 Jun 2010 22:09:38 +0000 http://www.textandhubris.com/?p=607#comment-126 Sorry to hear that you got I'm assuming laid off, but it sounds like it might be a good change for you. Good luck starting the next chapter. Let me know if you need anything.*hugs* Sorry to hear that you got I’m assuming laid off, but it sounds like it might be a good change for you. Good luck starting the next chapter. Let me know if you need anything.*hugs*

]]> Comment on Commentary vs. Creation by Geoff http://www.textandhubris.com/evolving-media/commentary-vs-creation/comment-page-1/#comment-97 Geoff Mon, 17 May 2010 18:37:05 +0000 http://www.textandhubris.com/?p=574#comment-97 No worries. I will still tweet links I think are worth reading. I just don't want this to turn into a place bent on critique and commentary. I'd rather have what I create stand as an example. That is why I really do hope that ideas like <a href="http://www.joindiaspora.com/" rel="nofollow">Diaspora</a> actually succeed. What better way to prove yourself than by making a competitor and succeeding! No worries. I will still tweet links I think are worth reading. I just don’t want this to turn into a place bent on critique and commentary. I’d rather have what I create stand as an example. That is why I really do hope that ideas like Diaspora actually succeed. What better way to prove yourself than by making a competitor and succeeding!

]]> Comment on Commentary vs. Creation by Sarah http://www.textandhubris.com/evolving-media/commentary-vs-creation/comment-page-1/#comment-96 Sarah Mon, 17 May 2010 17:06:44 +0000 http://www.textandhubris.com/?p=574#comment-96 I actually appreciate your rants on these businesses, since I am not so inclined to read those types of blogs. Your knowledge helps me. :) However, your point is valid, so if you as information source of all that is wrong and right in the tech world goes away, I shall find a new place, if I care enough. ^.^ In other news, I am finally migrating to wordpress. I hope to work on that most of today! Will let you know (and if you care :)) what the new address is when I finish setting up! I actually appreciate your rants on these businesses, since I am not so inclined to read those types of blogs. Your knowledge helps me. :)

However, your point is valid, so if you as information source of all that is wrong and right in the tech world goes away, I shall find a new place, if I care enough. ^.^

In other news, I am finally migrating to wordpress. I hope to work on that most of today! Will let you know (and if you care :) ) what the new address is when I finish setting up!

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