This isn’t a rant, yet. It is an idea. I find that I have spent a lot of time on the phone talking with people whose job it is to help me use their company’s services and what I have learned is that, quite often, those people need new jobs. Now, I know it is a thankless task to be a customer support. Users expect the world and your bosses see you as replaceable machines. You’re underpaid and under-appreciated, there is no doubt of that. That doesn’t excuse poor service. It never has. I have worked with some fantastic support people in my time. These people worked in the same crappy conditions for the same crappy companies. The only difference: they did it well.
These little sagas are my catalog of customer support incidents that I deal with. Hopefully, some will actually be positive.
